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Cancellation Policy

Although you may book appointments through the online system, you must contact the spa by phone or in person to cancel or change an existing appointment.

As a courtesy to us and other clients, if you need to cancel or change an appointment we request a minimum of 24-hour notice. Fail to do so will incur a charge of a minimum 50% of the service fee. Failure to show up for an appointment will result in the full cost of a treatment being charged.

 

Frequently Asked Questions:

Q: What if I change my mind after I book the appointment?
A: Although you may book appointments through the online system, you must contact the spa by phone or in person to cancel or change an existing appointment at least 24 hours in advance. Please call us at (312-225-0988) and we will change or cancel your appointment.

Q: How far in advance can I book an appointment?
A: The system will allow you to book ahead two years into the future. Since schedules can change over time, however, we encourage you to limit your bookings to times that you can manage.

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